Privacy Policy

1. Who We Are

Ibis Scientific, LLC ("Ibis Scientific," "we," "us," or "our") is a B2B laboratory consumables and chemicals distributor headquartered in Tampa, Florida, operating at ibisscientific.com. This Privacy Policy applies to information collected through our website, order processes, and customer communications.

2. Information We Collect

We collect information you provide directly to us and information generated through your use of our website.

Information you provide:

• Name, job title, and employer/institution name
• Billing and shipping addresses
• Email address and phone number
• Payment information (processed securely — see Section 6)
• Order history, quote requests, and product inquiries
• Account login credentials (email and password)
• Communications you send us by email, phone, or contact form

Information collected automatically:

• IP address and general geographic location
• Browser type and operating system
• Pages visited, time on site, and referring URLs
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use your information only for legitimate business purposes related to your relationship with Ibis Scientific:

• Processing and fulfilling your orders
• Sending order confirmations, invoices, and shipping notifications
• Responding to customer service inquiries and support requests
• Managing your account and providing access to order history and pricing
• Sending quotes, product recommendations, or follow-ups you have requested
• Sending occasional product updates or promotions (you may opt out at any time)
• Improving our website, product catalog, and customer experience
• Complying with legal obligations and enforcing our Terms and Conditions

4. How We Share Your Information

We share your information only as necessary to fulfill your orders and operate our business. We do not sell your data. The limited parties we share information with include:

• Shipping carriers (FedEx, UPS, LTL providers) — to deliver your orders
• Payment processors — to securely process credit card and ACH transactions
• Suppliers and manufacturers — for dropship orders fulfilled directly by the manufacturer
• Technology service providers — such as our eCommerce platform, email service, and order management system, who are contractually obligated to protect your data
• Legal and regulatory authorities — when required by law, subpoena, or court order

All third-party service providers are required to handle your information securely and only for the purpose for which it was shared.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining your account, honoring warranties, and complying with legal and tax obligations. Order records are typically retained for a minimum of 7 years in accordance with standard business and tax record-keeping requirements.

You may request deletion of your account and personal data at any time (see Section 9). Note that some information may be retained where required by law or for legitimate business purposes such as fraud prevention.

6. Payment Security

Ibis Scientific does not store your full credit card number on our servers. All payment transactions are processed through PCI-DSS compliant payment processors using encrypted, secure connections (SSL/TLS). Your payment data is handled entirely by our payment processor and is never stored on our website or internal systems.

7. Cookies & Tracking

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how the site is used. Cookies we use include:

• Essential cookies — required for the website to function, including keeping items in your cart and maintaining your login session
• Analytics cookies — help us understand page performance and visitor behavior (e.g., Google Analytics); this data is aggregated and not tied to individual identities
• Preference cookies — remember your settings and preferences across visits

You can control or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of the website, including checkout and account access.

8. Email Communications

We may send you transactional emails (order confirmations, shipping updates, invoices) and occasional marketing communications such as product announcements or promotions. Transactional emails are required for order fulfillment and cannot be opted out of while you have an active account.

Marketing emails include an unsubscribe link at the bottom of every message. You may also opt out at any time by emailing sales@ibisscientific.com. We comply with the CAN-SPAM Act for all commercial email communications.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Know — request a copy of the personal information we hold about you
• Right to Correct — request correction of inaccurate personal information
• Right to Delete — request deletion of your personal information, subject to legal retention requirements
• Right to Opt Out — opt out of marketing communications at any time
• Right to Non-Discrimination — we will not discriminate against you for exercising any of these rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what categories of personal information are collected and the right to opt out of the sale of personal information. Ibis Scientific does not sell personal information.

To exercise any of these rights, contact us at sales@ibisscientific.com. We will respond within 30 days.

10. Children's Privacy

Our website and services are intended for business use by adults and laboratory professionals. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will promptly delete it.

11. International Customers

If you are located outside the United States, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our website or placing an order, you consent to this transfer. Customers in the European Union or United Kingdom should be aware that Ibis Scientific processes data as a data controller under applicable data protection regulations.

12. Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data transmission, secure access controls, and regular review of our data handling practices.

While we take security seriously, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorized use of your account.

13. Third-Party Links

Our website may contain links to third-party websites such as manufacturer product pages or supplier sites. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policy of any third-party site you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

• Email: sales@ibisscientific.com
• Phone: (855) 390-4202
• Mail: Ibis Scientific, LLC  ·  111 Kelsey Lane, Tampa, FL 33619